- Los Angeles Unified School District
- Old SPED Home Page
Welligent Support Help Desk Updates
Welligent Support Tier 2 Help Desk
Effective this year the direct number, fax number, and email are no longer available.
Welligent Support is now part of the IT-Help Desk and is considered tier 2 help. Every call received to the IT-Help Desk will be assessed to determine if it is a tier 1 or tier 2 issue. Our contact number is 213-241-5200 (Option 4).
Tier 2 issues may require a longer wait time. Therefore it is recommended that you use the online ticket system for non-urgent issues by going to
https://lausd-myit.onbmc.com. (Please submit one student issue/student record/application per ticket)
DIRECTIONS FOR OPENING A WELLIGENT ONLINE REQUEST
Please allow 1-5 business days for most requests to be processed. However, processing may take longer during high-volume periods.
Did you know you can check on your own status of your ticket? IT-Help Desk website has a page with “How to videos”. Go to https://www.lausd.org/onlineSRS to learn more.